Im Online Website

Who We Are

Who We Are?

We are specialists in Innovative Mentoring, navigating the NDIS, enabling Participants, Parents, and Carers.

We provide customised trainings, workshops, tools, and mentoring supports to increase knowledge and understanding of the NDIS and its complexities.


Our Mentors enable through knowledge and assist you through the NDIS processes.

What do Mentors do?

  • Impart and educate through knowledge to simplify the NDIS processes
  • Provide stage-appropriate information, guidance, and support to comply with NDIS requirements
  • Address the level of documentation, information, evidence, and justification across the various stages of NDIS
  • Create an Action Plan to guide you through your NDIS journey

Mentors Assistants

Our Mentors Assistants build skills and support with empathy (TLC) through lived experiences.

They assist you through the complex NDIS processes one step at a time.

What do Mentors Assistants do?

  • Skill-building and support with empathy (TLC) through lived experiences
  • Assist the Participant to implement Action Plans
  • Simplify the complex NDIS process into a step-by-step process

Why We Assist Our Community

Our Mantra is

“Knowledge is Power, 

Power is Truth, 

Truth Enables”


Our Passion is

“Enabling Participants, Parents and Carers”


Initially Jeanette set out to assist NDIS participants in providing the right information they need for their Plan Meetings, the first time and every time.  This has since grown too also assisting Service Providers by simplifying the NDIS and its processes.

The content of this website has been built from Jeanette’s experience as a parent who has children that are participants of the NDIS.

Jeanette found that it was difficult to get information on:

  • what is required,
  • where she could get assistance or guidance,
  • plus “what did I need to take to the NDIS meetings?”.


As Jeanette has journeyed through the NDIS process, she became aware that many of her friends and others were having the same stressful experience.

The forms and documents on this website, have come about through helping herself and others in their NDIS Journeys.

Many hours and advice from a variety of specialists, plus parents living the NDIS experience have guided in the creation of the forms and documents.

Whilst these forms and documents have proved to be useful, Jeanette does not take any responsibility in the amount or allocation of the funding given by the NDIS.

We are not affiliated with, nor do we work for the NDIS. Only the NDIS/NDIA have the final say on funding allocations and appropriate documentation required.

Im Online has grown since January 2019, from a single parent with children on the NDIS, to a company of like minded people who’s passion is to help others gain access to the NDIS and participants already on the journey. We work as a Team, as each member brings their own experiences and knowledge.

We now have a team of Mentors (Educators) and Mentor Assistants that assist Participants, Parents and Carers with their NDIS journey.

We strongly believe through education, information and knowledge we can assist participants achieve the best possible outcome.

Our Hero
Our Team
Our Mascot

How We Empower

Training and Workshops

Our Workshops and Online Courses are for Participants, Parents, Carers Service Providers, Support Workers and those who work in the disability sector.  

We have in-house training for our Mentors and Mentor Assistants to ensure that we are all up to date, with the latest NDIS changes.

If you would like to know more about being a Mentor or Mentor Assistant please contact us.

We have Online Courses, that are designed so that you can work at your own pace.

We also run Workshops in our training room in O'Connor.  

Workshops are interactive sessions that education and empower people with disabilities.


Our custom courses aim to empower service provider workers with the knowledge they need.

Our founder, is known for simplifying the NDIS for clients and service providers, overloaded with information, whilst this is normal for Jeanette, she understands that it's not for others.  Due to this Jeanette has created Workshops and Online Courses to simplify this knowledge.

Jeanette is a mother, a carer, a person passionate about enabling others.   Jeanette believes that her Autism and ADHD, are her super powers that have given her the ability to enable others. 

In the NDIS world it is very beneficial to see things in "Black and White", also the ability not to look for hidden meaning in the written word.

These tools have given Jeanette the ability to Simplify the NDIS for others.

If you read our testimonials you will understand.

Customers reviews

What people say?

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Scott & Jo Parent

Hi Jeanette
Thank you so much for your time.
You truly are a super coach.
We greatly appreciate your help.
Thanks Scott & Jo

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Liz Parent

Hi Jeanette
I would just like to say thank-you to you - someone who understands.
Cheers Liz

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Penelope Parent

Hi Jeanette,
I just wanted to say thanks for your assistance.
The application was accepted with great funding.
A huge assistance for us.
Thanks again for all your help on this. So invaluable. Kind Regards,

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Yvonne Parent

Hi Jeanette,
Thanks so much for the links and for your time yesterday.
Getting started on the plan today!
Yvonne. 🦋🦋

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Chris & Kim Parents


thank you so much for sharing your insight, knowledge and understanding, to support gaining the NDIS funding package we received for our child.

This appropriately generous funding package has enabled more progress than we could have hoped for in the past eleven months.

I just wish everyone could benefit as our child, (therefore our family), has.

We will definitely be seeking you out again as our coach.

With gratitude

Chris and Kim

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Joseph & Jen Parents

Hi Friends at Melville OT,

Thanks for the appointment and a big thanks to Jeanette for taking us (especially our Maddie) under her wing.

We are very grateful for the help.

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Julie Porter Participant

I attended Im online "NDIS plan meeting" and "Understanding your NDIS plan and the NDIS price guide"

Jeanette explains each step, breaking down each section so you get an overview of the process and what is expected. Jeanette explains each step and explains the who's, what's and how's.

I came away feeling more empowered, armed with the knowledge gained through attending Im Online courses.

I would highly recommend you attend I'm Online courses.

Many thanks for sharing your experience and wisdom Jeanette.

Julie 🙂

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Melissa Boydell Support Coordinator

Great course, lots of info and a great atmosphere. Highly recommend I'm Online to everyone.

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Terry Richardson Parent

Hi Jeanette,
Please accept a huge Thank-You for all your invaluable knowledge, skills and assistance in gaining NDIS funding on the first review, following our seven (7) previous rejections by NDIS for my daughter Tara-Jayne.

You and your teams’ insight, knowledge, understanding, patience, persistence, skills, assistance and recommendations were invaluable to us in finally gaining progress in what was a very complex and stressful situation.

Jeanette as a mother and carer of her own two children, while also having autism, dyslexia and ADHD, very similar to Tara-Jayne was able to guide us through the NDIS process with professional efficiency successfully on the first occasion.

I would highly recommend, Im Online / Innovative Mentoring to anyone contemplating NDIS assistance.

Thank-you Jeanette and Team.

    Im Online acknowledges the Traditional Custodians of the lands on which we provide our services. We recognise the unique connection of Aboriginal and Torres Strait Islander People to Country and waters, and we pay our respects to Elders past and present.