Im Online Website

To make an appointment at the office please phone Lisa Dama or Jeanette Barnesby

Lisa Dama (Support Coordinator)

Mobile 0477 681 403

Jeanette Barnesby (Mentor)

Mobile 0488 124 383

Who We Are?

We are specialists in Innovative Mentoring, navigating the NDIS, enabling Participants, Parents, and Carers.

We provide customised trainings, workshops, tools, support coordination and mentoring supports to increase knowledge and understanding of the NDIS and its complexities.

Innovative Mentors

Our Mentors enable through knowledge and assist you through the NDIS processes.

What do Mentors do?

  • Impart and educate through knowledge to simplify the NDIS processes
  • Provide stage-appropriate information, guidance, and support to comply with NDIS requirements
  • Address the level of documentation, information, evidence, and justification across the various stages of NDIS
  • Create an Action Plan to guide you through your NDIS journey

Support Coordination

Our Support Coordinators build skills and support with empathy (TLC) through lived experiences.

They assist you through the complex NDIS processes one step at a time.

What do Support Coordinators do

  • Assist in understanding the NDIS Plan;
  • Connect with Supports and Services;
  • Design Support Approaches;
  • Establish Supports;
  • Coach, Refine, Reflect;
  • Targeted Support Co-ordination;
  • Crisis: Planning, Prevention, Mitigation and Action;
  • Build Capacity and Resilience;
  • More complex and who need specialist support;
  • Assist participants to manage challenges in their support environment and ensure a consistent delivery of service; and
  • Report to the NDIA

Why We Assist Our Community

Our Mantra is

“Knowledge is Power, 

Power is Truth, 

Truth Enables”


Our Passion is

“Enabling Participants, Parents and Carers”


Initially Jeanette set out to assist NDIS participants in providing the right information they need for their Plan Meetings, the first time and every time.  This has since grown too also assisting Service Providers by simplifying the NDIS and its processes.

The content of this website has been built from Jeanette’s experience as a parent who has children that are participants of the NDIS.

Jeanette found that it was difficult to get information on:

  • what is required,
  • where she could get assistance or guidance,
  • plus “what did I need to take to the NDIS meetings?”.


As Jeanette has journeyed through the NDIS process, she became aware that many of her friends and others were having the same stressful experience.

The forms and documents on this website, have come about through helping herself and others in their NDIS Journeys.

Many hours and advice from a variety of specialists, plus parents living the NDIS experience have guided in the creation of the forms and documents.

Whilst these forms and documents have proved to be useful, Jeanette does not take any responsibility in the amount or allocation of the funding given by the NDIS.

We are not affiliated with, nor do we work for the NDIS. Only the NDIS/NDIA have the final say on funding allocations and appropriate documentation required.

Im Online has grown since January 2019, from a single parent with children on the NDIS, to a company of like minded people who’s passion is to help others gain access to the NDIS and participants already on the journey. We work as a Team, as each member brings their own experiences and knowledge.

We now have a team of Mentors (Educators) and Mentor Assistants that assist Participants, Parents and Carers with their NDIS journey.

We strongly believe through education, information and knowledge we can assist participants achieve the best possible outcome.

Our Hero
Our Mascot

How We Empower

Training and Workshops

Our Workshops and Online Courses are for Participants, Parents, Carers Service Providers, Support Workers and those who work in the disability sector.  

We have in-house training for our Mentors and Mentor Assistants to ensure that we are all up to date, with the latest NDIS changes.

If you would like to know more about being a Mentor or Mentor Assistant please contact us.

We have Online Courses, that are designed so that you can work at your own pace.

We also run Workshops in our training room in O'Connor.  

Workshops are interactive sessions that education and empower people with disabilities.


Our custom courses aim to empower service provider workers with the knowledge they need.

Our founder, is known for simplifying the NDIS for clients and service providers, overloaded with information, whilst this is normal for Jeanette, she understands that it's not for others.  Due to this Jeanette has created Workshops and Online Courses to simplify this knowledge.

Jeanette is a mother, a carer, a person passionate about enabling others.   Jeanette believes that her Autism and ADHD, are her super powers that have given her the ability to enable others. 

In the NDIS world it is very beneficial to see things in "Black and White", also the ability not to look for hidden meaning in the written word.

These tools have given Jeanette the ability to Simplify the NDIS for others.

If you read our testimonials you will understand.

Customers reviews

What people say?

Acknowledgement of Country

Im Online acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to lands, waters and community.

We pay our respects to them, their culture, and to Elders both past, present and emerging.